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PostPosted: Thu Jun 13, 2013 9:36 am 
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Joined: Mon Sep 01, 2008 8:08 pm
Posts: 17726
Location: Kentucky, USA
Title: Goddess of Gab
Name: Barbara
Gender: Female
link: Author Board
link: Story Board Profile
It has come to our attention that some of our members have been making reports to the NFA webmaster account when they have had a problem. We would first and foremost like to apologize for any reports that did not receive a response. The webmaster account was created as an admin tool, and is not utilized by any one person on a regular basis. It is rarely used and it never occurred to us that members may be using that account as a means of reporting problems. We certainly do not want anyone to think we do not care or are ignoring you. If you reported a problem in the past and received no response, please feel free to contact us again. In the future, though, we do suggest that, when reporting a problem through PM, you contact one (or all) of us through our individual accounts rather than the webmaster account, to ensure a quicker response. Our goal is to make sure everyone here feels comfortable.

We have also been hearing about members harassing other members and making personal attacks through PMs. This will not be tolerated. The NFA should be a place where everyone feels welcome. Disagreements will happen, but we expect everyone to conduct themselves in a civil manner. If you don't like what someone is writing, don't read it. If you are being harassed by another member or have any sort of problem, we implore you to contact us and we will do everything in our power to help solve the problem.

If anyone needs a reminder of what our rules are (and we do not have many) they can be found here. Please help us maintain a welcoming atmosphere here at NFA; every member is important and welcome :yes:

The full staff is listed in the Introduction threads, but not all staff handle day to day issues. If you have an issue, the primary people to contact are as follows:

iheartGibbs
ozgeek
smackalicious
Enthusiastic Fish
sondheimmcgeek

Your best bet is to address all five of us in one PM, or to have a conversation with one of us that you know pretty well. All member issues are discussed in MTAC, so if you make your request through one of us, all of us still have the opportunity to weigh in on the issue.

If you take specific issue with something someone has said to/about you on the forums or in PM, please copy us the message sent so we have the full picture. While we have rules against posting what is sent in PM in public, you can copy it to report to staff if you feel threatened or if you feel it violates the NFA rules. It will stay confidential, as only staff members have access to MTAC. It will never be posted publicly.

Have fun and play nice! ;D

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